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Service Plan and AMC Billing for Auto Businesses
Recurring billing in an Indian automotive business covers more than people expect. There are annual maintenance contracts for fleet customers, service packages sold in advance at a dealership, monthly doorstep car-wash plans, and yearly renewals for GPS tracking devices. Each is tracked in a different register. The service advisor who sold the package has moved on, and the renewal date passes without a call. Fleet owners with thirty vehicles receive thirty separate reminders or none. Lapsed contracts are discovered when the customer turns up expecting a covered service.
Industry Solution
Automotive
Feature
Subscriptions
Why Automotive teams run Subscriptions in OneYukti
The Subscriptions app in OneYukti keeps every plan and its renewal date in one list. Renewal reminders go to the customer ahead of expiry, and where the customer has agreed, auto-renewal extends the plan and sends a confirmation. Plans can be tiered, such as a basic and a full-cover maintenance contract, with add-ons like roadside assistance. Volume discounts apply to a fleet owner covering many vehicles, and custom rates can be set for a large account.
Monthly plans such as a car-wash subscription are invoiced automatically on each cycle and collected through the payment gateway, with failed payments retried. A customer who is away for a month can pause. For contracts that have already lapsed, win-back campaigns reach the customer with an offer to restart. Subscriber records also connect to the Sales app, so a service advisor can take an upsell, say from basic to full cover, through the sales pipeline like any other opportunity.
The dealer principal or workshop owner sees how many contracts are active, how many are due for renewal this month, and what the recurring income from service plans amounts to. Renewal analytics show the plans that were renewed against those that lapsed, and cancellation reasons are recorded. Customer lifetime value shows what a retained service customer is worth over the years. Staffing the renewal desk and choosing which plans to keep selling can then be decided from the list.
Automotive challenges that Subscriptions solves
Common problems in automotive operations that Subscriptions in Yukti addresses
Challenge 1
Maintenance contracts, service packages and device renewals are kept in separate registers with nobody owning the dates
Challenge 2
Renewals lapse when the advisor who sold the plan leaves, and the customer learns of it at the service counter
Challenge 3
Fleet customers with many vehicles get a separate reminder for each, or none at all
How Subscriptions in Yukti helps Automotive
What automotive organizations using Yukti get from the app
Benefit 1
Renewal reminders and auto-renewal keep maintenance contracts and device plans from lapsing unnoticed
Benefit 2
Volume discounts and custom rates handle fleet accounts that cover many vehicles under one customer
Benefit 3
Customers whose service plans have already lapsed are reached through win-back campaigns with an offer to restart