Home Visit Scheduling for Labs and Home Care Providers

These visits are scheduled as work orders in OneYukti's Field Service app. Skill-based assignment separates a phlebotomist's collection from a physiotherapy session or a nurse's dressing visit, and scheduling weighs location and availability for each. Route optimisation plans the morning round as a multi-stop route with travel time estimates, which matters when every sample is time-bound. Patients get an automated SMS with the appointment and the ETA. Recurring appointments handle a physiotherapy course or a daily injection without rebooking each visit.

At the patient's home, the staff member follows a checklist on the mobile app, for example the identity check and tube labels for a collection, and takes a digital signature. Payment is accepted on site through mobile payments and recorded against the work order. For providers who keep equipment such as oxygen concentrators or hospital beds in patients' homes, asset management tracks each unit with its service history, and service contracts set the preventive service schedule.

The lab manager can follow the morning round on a live map, with the status of each visit and real-time ETAs. A visit that is running late shows up while there is still time to send someone else. Performance analytics report response time and customer satisfaction by staff member. Collections taken at the door are listed against each work order, so the cash handed in can be matched without a handwritten sheet.