Site Service and Maintenance Visits for Contractors

Post-handover work gets its own queue in the Field Service app in OneYukti. Each request becomes a work order with a priority, and scheduling assigns it by skill, so a chiller fault goes to an HVAC technician and a leaking riser to a plumber. Smart assignment also considers certifications and job history. The crew sees the work order on the mobile app, with the parts and materials needed, and logs time on site. Photos taken before and after the repair are attached, and the client's representative signs on the phone.

Snag rectification suits checklists and forms. The contractor sets up an inspection form for each kind of handover, and the technician closes each item with a photo. Maintenance contracts and their preventive service schedules sit in service contracts, with the installed equipment and its service history under asset management. Where the Planning app is in use, field schedules stay in step with project timelines and resource capacity planning, which helps when the same electricians serve both projects and service calls.

A director can see open snags and service calls by client and by site, how long each has been open, and which are near their SLA deadline. Completed work orders carry time, materials and a signature, so chargeable visits lead to an invoice and visits within the defect liability period are at least counted. Over a year, the service history shows which installations keep calling the crews back.