Maintenance Visits for Property and Facility Managers

In OneYukti, the Field Service app records each request as a work order. Priority management separates a stuck lift from a dripping tap, and emergency dispatch sends the first to a suitable technician at once. Scheduling uses skills, location and availability, which helps a manager whose team covers several buildings. Tenants receive an automated SMS or email with the appointment and ETA. The technician closes the job on the mobile app with a photo and the tenant's digital signature.

Building equipment gets its own records. Asset management tracks each pump, DG set and lift with its service history, and service contracts carry the preventive service schedule, so the monthly and quarterly checks become recurring appointments and the wall chart can come down. Inspection forms standardise what the technician looks at. If the estate office takes complaints through the Helpdesk app, a ticket converts into a field service work order with a click.

Across buildings, the owner or facility head can see the open work orders, the age of each, and which ones are close to breaching their SLA. Response time tracking and customer satisfaction are reported for each technician. Chargeable repairs inside a tenant's unit can be collected on site through mobile payments and invoiced from the work order, so that work does not depend on the estate office remembering to raise a bill.