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Billing, GST, stock, purchase and sales in one open source system. One price per company, every app included, AI on your own key.
- Every app included, one price per company
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- AI on your own key, or on your own servers
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Field Service for Machine and Equipment Manufacturers
Machine and equipment manufacturers owe customers field service long after dispatch: installation, breakdown calls and annual maintenance at the plant. In most mid-sized companies a service coordinator runs this from a register and a phone. A customer in Rajkot calls about a stoppage on a packaging line, the coordinator rings engineers to find who is nearest, and the engineer reaches the site without the seal kit the job needs. The service report is a carbon-copy pad signed by the customer's maintenance head and posted back to the factory weeks later.
Industry Solution
Manufacturing
Feature
Field Service
Why Manufacturing teams run Field Service in OneYukti
OneYukti's Field Service app turns each call into a work order with the machine, the complaint and the priority. Scheduling considers the engineer's skills, location and availability, and AI assigns the job to the best-matched person, so a servo drive fault goes to someone trained on that controller. The engineer opens the work order on the mobile app, records parts and materials used and time spent, captures photos of the fault, and takes the customer's digital signature on site. Offline mode covers plants where the signal is poor.
Asset management keeps a record of each customer's equipment and its service history, so the engineer knows what was replaced on the last visit before setting out. Service contracts hold the maintenance contracts and their preventive service schedules, and the visits due under an AMC are booked as recurring appointments. Parts recommendations based on job type tell the engineer what to carry. Van inventory tracking and inventory transfers show which spares are with which engineer and which have returned to stores.
Every open work order is visible to the service head by status, along with where each engineer is and which calls are close to their SLA deadline. Performance analytics report first-time fix rate, response time and revenue per technician. When the work is signed off, the invoice is generated from the work order, so chargeable visits and parts outside the contract are invoiced without waiting for a paper report to reach the accounts department.
Manufacturing challenges that Field Service solves
Common problems in manufacturing operations that Field Service in Yukti addresses
Challenge 1
Breakdown calls are assigned by phoning around to find the nearest engineer, whatever that engineer's training
Challenge 2
Engineers reach the customer's plant without the right spares and have to return for a second visit
Challenge 3
Paper service reports reach the factory weeks later, so chargeable work is invoiced late or missed
How Field Service in Yukti helps Manufacturing
What manufacturing organizations using Yukti get from the app
Benefit 1
Skill-based assignment sends each breakdown call to an engineer trained on that machine, weighing location and availability
Benefit 2
Asset management shows the customer's equipment and its service history before the engineer leaves for the plant
Benefit 3
Service contracts schedule the preventive maintenance visits due under each AMC as recurring appointments