Subscription Billing for Tiffin, Dairy and Meal Plans

Usage-based billing in OneYukti's Subscriptions app charges for what was actually delivered, which suits a milk or tiffin customer whose quantity changes through the month. Each customer is on a plan with a billing cycle, and the invoice is raised automatically on each cycle. A customer leaving town pauses the subscription and restarts it on return. Add-ons handle the extras, such as curd with the tiffin or an extra litre on Sundays.

Customers manage much of this themselves through the self-service portal, where they can see their subscription and update a payment method. Payment is collected through the payment gateway on each cycle, failed charges are retried, and reminders follow a dunning schedule. A coupon code can give a new customer a first-week offer, and volume discounts apply when an office signs up twenty lunches. Win-back campaigns reach customers who cancelled, which is useful after the summer when families return to the city.

The owner can see how many subscriptions are active, what the month's recurring revenue is, and which customers have paused. Cancellation reasons are collected and analysed, so a run of cancellations after a change of cook or delivery timing stands out. Revenue forecasting gives a view of the coming month. With these, decisions about how much to cook, whether a new route is worth starting and which lapsed customers to call are made from records.