The one system your business needs.
Billing, GST, stock, purchase and sales in one open source system. One price per company, every app included, AI on your own key.
- Every app included, one price per company
- GSTR-1/3B, e-invoicing and e-way bills built in
- AI on your own key, or on your own servers
A person on our team replies. The reply time is on your quote.
Knowledge
Centralized knowledge base with articles, FAQs, and documentation. AI suggests relevant articles and auto-generates content from tickets.
- Included in every OneYukti paid plan.
- This app adds no setup hours of its own. Setup is priced from the apps that do; the finder shows your price.
Self-Service
Customer Help Center
Semantic
Article Search
One knowledge base for your team and your customers
Your team writes down what it knows in the Knowledge app, and customers find answers there themselves. That means fewer support tickets and faster employee onboarding.
Customers find answers without raising a ticket
Knowledge stays when employees leave
Version history and review workflows
Knowledge capabilities
Articles From Tickets
Collaborative Editing
Article History
Article Access
Core knowledge base features
Article management
Create rich text articles with images, videos, and code blocks. Organize them into categories and folders.
- Rich text editor
- Media embedding
- Categorization
- Tagging
- Version history
- Draft mode
Smart search
Find answers with full-text search and auto-suggestions.
- Full-text search
- Auto-suggestions
- Filter by category
- Search analytics
- Keyword highlighting
- Related articles
Collaborative editing
Work together on documentation with real-time collaborative editing and comments.
- Real-time collaboration
- Inline comments
- Review workflow
- Change tracking
- User mentions
- Access control
Public & private
Create a public help center for customers and a private wiki for internal teams.
- Public portal
- Private wiki
- Password protection
- Role-based access
- Customer portal
- Internal documentation
Feedback & ratings
Gather feedback on articles to understand what's helpful and what needs improvement.
- Helpfulness ratings
- User comments
- Feedback reports
- Article views
- Search trends
- Content gaps
Multi-Language
Translate your knowledge base into multiple languages to support a global audience.
- Translation management
- Language switcher
- Auto-translation
- Localized content
- SEO for languages
- Fallback languages
AI-powered knowledge intelligence
AI drafts articles from support tickets and runs semantic search
Smart content generation
AI automatically generates articles, summaries, and FAQs from your support tickets, chat logs, and release notes.
- Auto-drafting from tickets
- Instant summarization
- FAQ generation
Intelligent search & suggestions
Semantic search matches articles to what the user means as well as the keywords they type.
- Semantic search
- Contextual suggestions
- Content gap analysis
Advanced features
AI suggestions
AI suggests relevant articles while you type tickets.
PDF export
Export articles or entire categories to PDF.
SEO optimization
Built-in SEO tools for public articles.
Custom branding
Customize the look and feel of your help center.
API access
Access knowledge base content via API.
Video tutorials
Host and stream video tutorials directly.
Works best with
Related apps that work together in OneYukti
This app has an AI assistant. It runs on your own key at no extra price. Read about it on /ai.