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Open source ERP

The one system your business needs.

Billing, GST, stock, purchase and sales in one open source system. One price per company, every app included, AI on your own key.

  • Every app included, one price per company
  • GSTR-1/3B, e-invoicing and e-way bills built in
  • AI on your own key, or on your own servers

A person on our team replies. The reply time is on your quote.

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Name and work email are enough. No sales sequence.

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Your numbers

Estimate with your own figures

Type what your team handles today. Nothing is estimated until you do; each line item shows the source behind its calculation.

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See your full estimate across Yukti

Manage support tickets from every channel

The Helpdesk app combines ticket management, SLA tracking, and AI-powered automation. Customers get answers sooner and agents spend less time on triage.

Multi-Channel Support

Email, chat, phone, and portal in one place

AI-Powered Efficiency

Automate responses and routing with AI

Self-Service Options

Knowledge base and customer portal reduce ticket volume

Support capabilities

Automated

SLA Escalations

Self-Service

Customer Portal

AI-Detected

Customer Sentiment

Multi-Channel

Ticket Capture

Core helpdesk features

Tickets, SLAs, a knowledge base, AI automation, a shared inbox, and analytics

Ticket management

Capture support requests from every channel in one place, then assign and track them.

  • Multi-channel ticket capture (email, chat, phone, portal)
  • Automatic ticket routing
  • Priority and category assignment
  • Ticket merging and splitting
  • Internal notes and collaboration
  • Ticket templates

SLA management

Define and track service level agreements with automatic escalations and breach notifications.

  • Multiple SLA policies
  • Response and resolution time tracking
  • Automatic escalations
  • SLA breach alerts
  • Business hours configuration
  • SLA performance reports

Knowledge base

Build a self-service knowledge base with articles, FAQs, and tutorials to reduce support volume.

  • Article creation and management
  • Categories and tags
  • Search functionality
  • Article ratings and feedback
  • Multi-language support
  • Version control

AI-powered automation

AI routes tickets, suggests responses, and auto-replies to common issues, which shortens response times.

  • Smart ticket categorization
  • Suggested responses
  • Auto-reply for common issues
  • Sentiment analysis
  • Intent detection
  • Chatbot integration

Team collaboration

Support agents work together through a shared inbox and internal notes.

  • Shared team inbox
  • Agent assignment rules
  • Internal notes and mentions
  • Ticket handoff
  • Team performance tracking
  • Shift scheduling

Support analytics

Report on support metrics, agent performance, and customer satisfaction.

  • Ticket volume and trends
  • Response and resolution times
  • Agent performance metrics
  • Customer satisfaction (CSAT)
  • First contact resolution
  • Custom dashboards

Advanced support tools

Live chat

Real-time chat widget for instant customer support on your website.

Email integration

Convert emails to tickets automatically with two-way sync.

Phone support

VoIP integration for call logging and phone support tickets.

Customer portal

Self-service portal for customers to create and track tickets.

Feedback & surveys

Collect customer feedback with post-ticket surveys.

Integrations

Connect with CRM, email, chat, and other business tools.

AI-powered support automation

AI routes tickets, suggests replies, and flags frustrated customers

Smart ticket routing

AI automatically categorizes tickets and routes them to the right agent or team based on content, priority, and agent expertise. Cuts down manual triage work for support leads.

Example:

"Password reset request" → Auto-routed to Tier 1 Support

Example:

"Integration API error" → Auto-routed to Technical Team

Suggested responses

AI analyzes ticket content and suggests relevant responses from your knowledge base and past successful resolutions. Respond faster with suggested replies you send with a click.

Suggested Response:

"Thank you for contacting us. To reset your password, please click on 'Forgot Password' on the login page and follow the instructions..."

Sentiment analysis

AI detects customer sentiment in tickets and prioritizes urgent or frustrated customers. Tickets with negative sentiment are escalated to a manager automatically.

Negative Sentiment

Customer frustrated - Auto-escalated to manager

Neutral Sentiment

Standard inquiry - Normal priority

Positive Sentiment

Customer satisfied - Marked for feedback request

Knowledge base suggestions

AI suggests relevant knowledge base articles to customers before they create a ticket, so requests that self-service can resolve do not become tickets.

  • Real-time article suggestions
  • Contextual help based on page
  • Smart search with typo tolerance
  • Article effectiveness tracking

Support ticket lifecycle

Receive

Ticket created from any channel

Route

AI assigns to right agent

Respond

Agent provides solution

Resolve

Issue marked as resolved

Feedback

Customer rates experience

Works best with

Related apps that work together in OneYukti

Live Chat

Chat with customers in real time through a website widget that creates tickets automatically.

Learn more

Knowledge Base

Build a self-service portal that reduces ticket volume with searchable articles.

Learn more

CRM

See the customer record alongside each ticket for faster, better-informed resolutions.

Learn more

This app has an AI assistant. It runs on your own key at no extra price. Read about it on /ai.